Product support
We support you before, during, and after your purchase. Here you will find all the information regarding delivery, trials, rental, and the use of our products.
Delivery in Canada
We deliver across Canada. Delivery times vary depending on the product and the destination. You will receive a tracking number as soon as it's shipped.
Shipping delays
Most orders are shipped within 1 to 3 business days. Specialized equipment may require additional time.
Order tracking
All orders include a tracking number so you can track the delivery in real time.
Returns and exchanges
If a product is not suitable, please contact us quickly. Depending on the type of equipment, returns or exchanges may be possible.
Guarantee
Our products are covered by the manufacturer's warranty. The duration varies depending on the model. Our team can assist you with any claims or technical support.
How do refreshing products work?
They use passive cooling technologies (evaporation, technical fabrics, and temperature-regulating materials) to lower body temperature without batteries or electrical power.
For which environments are refreshing products recommended?
Ideal for construction, mines, warehouses, outdoor work, logistics, and any hot or humid environment.